Introduction
Health Age ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Health Age mobile application, website, and related services.
By using Health Age, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We store account information on our servers when you create an account. This includes your name, email address, and account credentials (stored as a password hash), as well as workspace membership details if you belong to an organization workspace.
We also store workspace, subscription, and billing information needed to operate the service. This may include subscription status, product identifiers, renewal and expiry metadata, transaction identifiers, workspace seat assignments, and related billing records. Depending on how you purchase access, this may involve Apple, Google, Stripe, RevenueCat, or Shopify. We do not store full payment card numbers on our servers.
Health assessments are stored locally on your device, not on the Health Age backend. This includes information you enter in the app such as name used on a report, age, gender, height, weight, blood pressure, blood glucose, lifestyle questionnaire answers, calculated Health Age results, and saved reports.
If you contact support, we collect the information you choose to provide in your message.
How We Use Information
We use server-stored information to create and manage your account, authenticate users, provide app features, process subscriptions, determine whether an account has access, send service-related communications, and respond to support requests.
Health assessment information is used on your device to calculate results, display history, and generate reports you choose to save or export. We do not use Health Age backend servers to store those assessments.
Subscription Information
Subscription and billing information may be processed by third-party providers such as Apple, Google, Stripe, RevenueCat, or Shopify, depending on how you purchase access.
We receive subscription status, product identifiers, renewal information, and related metadata needed to determine whether your account has active access. We do not store full payment card numbers on our servers.
Data Retention
We store account information, workspace membership, and subscription and billing records on our servers so we can operate Health Age, authenticate users, and determine whether an account has access.
There is currently no automatic deletion period for this server-stored information. These records are kept until they are no longer needed to provide the service, or until we delete them as part of a manual request or operational change.
Health Age does not currently provide an in-app account deletion function. Account deletion is currently handled manually through support. If you want us to delete your account and the personal information we store on our servers, contact us at support@healthexporesources.com. Some records used for billing, security, or administrative audit purposes may remain because the current system does not automatically erase every related log or billing event.
Health assessments, calculated results, and saved reports remain on your device until you delete them in the app or uninstall the app. Files you export, such as PDFs, are stored where you choose to save them.
Password-reset codes expire after 10 minutes and can no longer be used after that time. Signed-in sessions use access tokens that expire unless you sign out sooner. Those time limits control whether a code or session still works; they are not a schedule for deleting your account records.
Third-party providers retain data according to their own policies.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Third Party Services
Health Age may rely on third-party services for hosting, email delivery, payment processing, and subscription management. Depending on how you use the service, this may include Apple, Google, Stripe, RevenueCat, Shopify, and our email provider.
These providers process information according to their own privacy policies and only to the extent necessary to provide their services to us. Third-party providers retain data according to their own policies.
Children's Privacy
Health Age is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.
Your continued use of Health Age after changes become effective constitutes acceptance of the updated policy.